Privacy Policy

DOUTRES GroupALL IS GOOD ECOSYSTEM

Privacy Policy

DOUTRES Group Limited master Privacy Policy for the DOUTRES Group website and the in-scope HIG, SIG, and MIG journeys.

Effective date: 2026-07-24 Last updated: 2026-07-24 Version: 2026-07-24 Language status: English authoritative source; French and Chinese are convenience translations only after review against this frozen version; FR/ZH remain noindex handoffs until exact parity with English source is proven and reviewed by DGroup and Cedric. Public contact: contact@doutresgroup.com

1. Scope

This Privacy Policy describes information that may be handled when visitors use DOUTRES Group websites, contact paths, public inquiry forms, HIG healthcare-coordination inquiry paths, SIG sourcing inquiry paths, MIG product-quotation paths, MIG supplier/manufacturer proposal paths, and related communications.

DOUTRES Group Limited (Registration 78951710, Hong Kong) operates DOUTRES Group, Health Is Good (HIG), Source Is Good (SIG), and Made Is Good (MIG). HIG, SIG, and MIG are brands/initiatives operated by DOUTRES Group Limited and are not separate legal entities. For the purposes of this policy, DOUTRES Group Limited is the data controller.

A Good Song (AGS) and its websites, checkout, payment, generation, delivery, support, user-content, licensing, and related flows are not covered by this policy. AGS remains displayed on the DOUTRES Group website but is fully excluded from legal implementation.

2. Who we are and how to contact us

DOUTRES Group Limited is the central public contact point for privacy questions and requests concerning the in-scope DOUTRES Group, HIG, SIG, and MIG website journeys.

Email: contact@doutresgroup.com

Privacy owner: Cedric Doutres, Managing Director (to be DGCRM-assisted for operational management).

A person may use this address to ask a privacy question or to request access, correction, deletion, withdrawal, objection, restriction, or another right where applicable. DOUTRES may need to verify identity and authority before acting on a request.

The registered postal address is omitted from this public policy unless legally required. Company registration: DOUTRES Group Limited, Registration 78951710, Hong Kong.

3. Public surfaces covered

This policy covers information submitted or generated through the following current public surfaces:

  • DOUTRES Group general contact form and related group inquiries.
  • HIG English, French, and Chinese healthcare-coordination contact forms.
  • SIG English, French, and Chinese sourcing intake forms.
  • MIG Request a Product Quote form.
  • MIG Supplier / Manufacturer Proposal form.
  • Related website navigation, communications, and technical operation.

The DOUTRES Group testimonial/photo upload route is disabled/hidden. Existing submitted photos remain unpublished unless explicit publication consent is evidenced. No new testimonial photo submissions are accepted through the current public forms. If a testimonial route returns in the future, limited promotional permission terms approved by Cedric apply; rejected or unpublished submissions are deleted according to purpose-based retention.

4. Information we may receive

Depending on the route used, DOUTRES may receive the following categories of information.

4.1 DOUTRES Group general inquiries

  • Name.
  • Organization.
  • Email address.
  • Inquiry type.
  • Message content.
  • The required boundary acknowledgement.
  • Source-page or technical form metadata where generated by the website.

4.2 HIG healthcare-coordination inquiries

  • Name and email address.
  • Optional phone, WhatsApp, or WeChat details.
  • Preferred language and reply channel.
  • Contacting-as role, organization, and role/function.
  • Country/region and destination interest.
  • High-level support/case interest and desired timeframe.
  • Representative relationship and authority acknowledgement.
  • Package/pricing context.
  • High-level message, which may include detailed health-related free text.
  • Contact, healthcare-boundary, privacy, and representative-authority acknowledgements.

HIG public forms may accept detailed health-related free text at the initial inquiry stage. However, visitors must not submit full medical records, ID documents, payment details, scans, or highly sensitive files through the public form. No medical-document upload control is provided, and no claim is made that the public form is an approved secure-document process. Separate instructions for document handling may follow after initial inquiry.

The HIG form allows a parent, guardian, or authorized representative to identify their relationship to a patient. Representatives must have authority to submit information on behalf of the person concerned.

4.3 SIG sourcing inquiries

  • Contact name, business/organization, email, and optional phone/messaging details.
  • Country/region and preferred response language.
  • Sourcing direction/path.
  • Product/category and destination/target market.
  • Main problem, risk, target, or decision to clarify.
  • Optional website/reference link, quantity/volume, budget/target price, timeline, standards, certifications, supplier links, or references.
  • Contact/no-contract acknowledgement.

The current public form provides no file-upload control and warns against confidential contracts, bank details, IDs, and sensitive personal data at first contact. File uploads (DOCX, XLS/XLSX, PDF, PPT/PPTX, maximum 20 MB per file) are planned but remain disabled until DGCRM storage, malware scanning, access control, and retention are technically proven.

4.4 MIG product quotation inquiries

  • Product/request type and other product/category details.
  • Quantity/volume.
  • Delivery country and city/region.
  • Company/organization.
  • Contact name, email, and optional phone/messaging details.
  • Preferred contact method and timing.
  • Specifications, use case, operating context, and questions.
  • Logistics/Incoterms preference.
  • Documentation interests.
  • Sensitive/regulated-use category response.
  • Consent and no-order acknowledgement.

The current public form provides no file-upload control and instructs visitors not to paste confidential, patient, medical, regulated, financial, identity, export-controlled, or sensitive technical documents into the public form.

4.5 MIG supplier/manufacturer proposals

  • Company, website/catalogue URL, contact name, role/title, email, and optional phone/messaging details.
  • Manufacturing location and company role.
  • Product categories and product/hero-product description.
  • Certifications/compliance summary.
  • MOQ/capacity and export markets.
  • Sensitive/regulated category response.
  • Proposal summary and desired next step.
  • Buyer-vs-supplier route confirmation.
  • Contact/no-acceptance/no-confidentiality acknowledgement.

The current public form provides no file-upload control and instructs visitors not to paste confidential files, certification originals, full regulated dossiers, patient data, financial data, or sensitive documents into the public form.

4.6 Website and technical information

Web servers, content-management systems, security tools, forms, language preferences, or similar website components may generate technical information such as IP address, browser/device information, timestamps, referrer/source URL, log data, cookie identifiers, or form metadata.

5. How information may be used

Subject to the purposes and legal bases approved below, information may be used to:

  • receive and review an inquiry or submission;
  • contact the submitter about the route they selected;
  • understand the requested language, branch, subject, timing, product, project, or high-level support context;
  • assess whether the inquiry is suitable for a DOUTRES Group, HIG, SIG, or MIG next step;
  • operate and secure the public websites and forms;
  • keep records required by an approved operational, legal, security, or dispute-handling process.

DOUTRES must not use or disclose submitted information for an unstated purpose merely because a public form technically permits collection.

All form notifications are directed to contact@doutresgroup.com. Eventual storage for HIG, SIG, and MIG submissions is DGCRM. No marketing tracking is applied to form submissions.

6. Sharing and service providers

DOUTRES may share information with generic service-provider categories (such as website hosting, email delivery, form handling, and CRM storage) only as necessary to operate the covered public surfaces and respond to inquiries.

DOUTRES does not sell personal information, does not share it for targeted advertising, and does not use form submissions for marketing tracking.

HIG, SIG, and MIG submissions are stored in DGCRM. Internal access is restricted to authorized personnel on a need-to-know basis.

7. Cookies, analytics, and similar technologies

Google Analytics is approved for use on DOUTRES Group websites. No other analytics services are currently approved.

Essential cookies (such as those necessary for website operation, form submission, and security) are used without requiring consent.

Non-essential tracking, including Google Analytics cookies, requires user consent before activation. A consent mechanism must be provided, allowing visitors to accept or decline non-essential cookies. The consent choice is respected for the duration stated in the consent notice.

No advertising cookies, marketing pixels, or third-party tracking beyond Google Analytics are authorized unless separately approved by Cedric.

8. International or cross-border handling

Information submitted through DOUTRES Group websites may be transferred to and processed in jurisdictions where DOUTRES, its service providers, or DGCRM operate. Appropriate safeguards are maintained to protect information during transfer and processing, consistent with applicable data protection requirements.

9. Retention and deletion

Information is retained for the period necessary to fulfill the purpose for which it was collected, and subsequently deleted or anonymized in accordance with purpose-based retention schedules:

  • DOUTRES Group general inquiries: retained for the duration of the inquiry resolution plus a reasonable administrative period.
  • HIG healthcare-coordination inquiries: retained for the duration of the inquiry and any resulting coordination, plus a reasonable administrative period.
  • SIG sourcing inquiries: retained for the duration of the sourcing project or inquiry lifecycle, plus a reasonable administrative period.
  • MIG product quotation and supplier proposal inquiries: retained for the duration of the commercial inquiry lifecycle, plus a reasonable administrative period.
  • Website logs and technical data: retained for a reasonable security and operational period.
  • Legal-hold exceptions: retention may be extended where required by law, legal process, dispute resolution, or an approved legal hold.

Retention periods are applied per category. Information that is no longer required is securely deleted or anonymized.

10. Security, confidentiality, and submission boundaries

DOUTRES implements reasonable administrative, technical, and physical safeguards to protect information submitted through the covered public surfaces. However, no website, email, form, or internet transmission can be guaranteed to be completely secure.

Visitors should not submit emergency requests, full medical records, ID documents, payment-card details, confidential contracts, trade secrets, regulated dossiers, certification originals, export-controlled information, patient data, or other highly sensitive materials through a public general form unless DOUTRES provides a specifically approved process for that purpose.

If a data incident affecting personal information occurs, DOUTRES will provide notice as required by applicable law.

11. Choices and privacy rights

A person may contact contact@doutresgroup.com with a privacy question or request. DOUTRES may need to verify identity and authority before disclosing, correcting, deleting, or otherwise acting on information, especially when a request concerns another person, a patient/family inquiry, a company, a supplier, or a commercial record.

Applicable rights, response periods, and any jurisdiction-specific wording are as provided under the applicable data protection law of the user’s jurisdiction.

12. Children and representatives

HIG forms allow a parent, guardian, or authorized representative to identify a high-level relationship to a patient. The forms instruct representatives to submit only limited high-level information at the public-form stage and to confirm their authority to act on behalf of the person concerned.

DOUTRES does not knowingly collect personal information directly from children without appropriate parental or guardian consent where required by applicable law.

13. Language status

English is the authoritative source for this Privacy Policy. French and Chinese versions are convenience translations only after they are reviewed against the same frozen English version. Until exact parity with the English source is proven and reviewed by DGroup and Cedric, French and Chinese routes remain as noindex handoffs to the English source. Once parity is confirmed, translations become indexable with reciprocal hreflang.

If a reviewed translation differs from the English source, the English source controls to the extent permitted by law.

14. Branch addenda

HIG healthcare inquiries

Anchor ID: hig-healthcare-inquiries

HIG public forms support initial, high-level healthcare-coordination inquiries. They are not emergency channels and do not provide diagnosis, prescription, treatment, medical decision-making, or emergency response through the website.

Visitors may include detailed health-related free text in the initial message. However, visitors must not submit full medical records, ID documents, payment details, scans, or highly sensitive files through the public form. The form provides no public file-upload control and does not claim to be an approved secure-document process. Separate instructions for document handling may follow after initial inquiry.

HIG may receive the categories listed in section 4.2 to understand and review the inquiry and to contact the submitter about a possible next step.

HIG’s role is limited to healthcare-coordination inquiry and routing. HIG does not provide clinical diagnosis, prescription, treatment, or emergency medical services. Any coordination, provider involvement, or document review depends on appropriate review, acceptance, provider availability, and any required legal or medical process.

SIG sourcing inquiries

Anchor ID: sig-sourcing-inquiries

SIG public forms support buyer-side sourcing inquiry and project-scoping intake. SIG is owned by DOUTRES Group Limited (Cedric as operational owner, later DGCRM-assisted). They may receive the categories listed in section 4.3. The current form provides no public file-upload control and warns against confidential contracts, bank details, IDs, and sensitive personal data in the first submission.

File uploads (DOCX, XLS/XLSX, PDF, PPT/PPTX, maximum 20 MB per file) are planned but remain disabled until DGCRM storage, malware scanning, access control, and retention are technically proven. Until then, document sharing is handled through separate follow-up communication, not through the public form.

Submission of a SIG inquiry does not create a confidentiality obligation or automatic non-disclosure agreement. Any confidentiality obligation, fee, exclusivity, deliverable, or engagement term must be separately agreed in writing.

MIG RFQ and supplier/manufacturer proposals

Anchor ID: mig-rfq-and-supplier-proposals

MIG provides separate public routes for product quotation requests and supplier/manufacturer proposals. The quotation route may receive the categories listed in section 4.4; the proposal route may receive the categories listed in section 4.5. Neither current form provides a public file-upload control.

Visitors should not use these public forms to submit patient data, payment details, identity documents, confidential or export-controlled technical files, certification originals, full regulated dossiers, trade secrets, or other sensitive materials.

The MIG showcase is active. RFQ and supplier proposal routes are active. Prices, cart, checkout, account, and payment routes are retired or redirected to RFQ-only; no online purchase is available.

Submission of an RFQ or proposal does not create a confidentiality obligation or automatic non-disclosure agreement. Any confidentiality, IP protection, or non-use obligation must be separately agreed in writing.

Regulated products require separate compliance verification before any quotation or transaction.

DOUTRES Group general inquiries

Anchor ID: doutres-group-general-inquiries

The DOUTRES Group general contact form may receive the categories listed in section 4.1. It is intended for institutional, partnership, media/public-information, branch/ecosystem, supplier/manufacturer, and general group inquiries. It is not an emergency or sensitive-document channel.

15. Changes to this Privacy Policy

DOUTRES may update this Privacy Policy. The public page must show the effective date, last-updated date, version ID, language status, and an approved change summary. Versioning follows a date-based format (YYYY-MM-DD). Material changes are identified in the change log.

16. Contact

Privacy questions and requests may be sent to:

contact@doutresgroup.com

DOUTRES Group Limited, Registration 78951710, Hong Kong.

Registered postal address is omitted from this public policy unless legally required.

17. Change log

2026-07-24 — Initial publication of the frozen English master Privacy Policy; French and Chinese remain convenience/noindex handoffs. Languages released: English authoritative source only. Business approver: Cedric Doutres. Legal approver: Cedric Doutres, acting as qualified legal counsel.

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